Campervan hire in Perth
from £55.94/night

Not clean, water coming in when it rains, lockers no longer working, outdated car, high price for the quality and space you get. Entrance door/fly window did not close. No explanation when you pick up the trolley, you are directed to instructional videos.

We embarked on a two-week journey, renting a campervan for over 4000 Australian Dollars, with high expectations of a seamless and enjoyable adventure. Unfortunately, our experience has been marred by a series of issues that have significantly impacted our trip. On the 12th of November, we spent two hours in communication with Sophia from Britz, addressing problems such as a blocked toilet drain and a seemingly defective 240-volt battery. Despite diligently following troubleshooting instructions, including attempting manual clearance of the toilet blockage and resetting the battery, our efforts were in vain. This meant we were unable to use the water pump/water, have a shower, or use lights and electrical facilities of the van. We were promised a service appointment to resolve both issues the next morning, and our location was shared promptly. Regrettably, the promised callback from David in Shark Bay only came in the late afternoon when we had no reception, and subsequent attempts to establish contact were unsuccessful. Additionally, our email seeking assistance went unanswered. As a consequence, we have been forced to seek powered campsites daily, as the van is rendered unusable without a power connection. It was only after contacting Britz again on the 15th of November that we were able to secure a service appointment in Exmouth for the following day. It was during this appointment that we discovered we had been driving with a faulty battery since the beginning of our journey. While the battery has since been replaced, new issues continue to surface regularly, including missing hinges, malfunctioning cabinet doors and drawers e.g. the cutlery drawer opens and closes while we are driving and appears to have an issue with the lock mechanism, thus is noisy and always a fright while driving and feels unsafe; the bin door has been temperamental from day one, same with the cupboard door for the coffee plunger, kettle etc; a defective side door and screen door that doesn’t secure shut has been difficult to manage on a daily basis. The glass coffee plunger that came with the van was broken when we discovered it in the cupboard on day one. The culmination of these problems forced us to cancel our Outback tour that we had booked due to a lack of confidence in the vehicle and Britz services. Furthermore, the extended periods required for issue resolution by customer service, coupled with the threat of financial responsibility for user-error problems (i.e. the flat battery that had nothing to do with user error), have only added to our frustrations. We strongly question whether the van underwent any kind of thorough pre-handover inspection and who bears responsibility for critical issues arising in remote locations to ensure safety and security of Britz customers, who are essentially travellers. Especially in WA, where we’ve found through our experience with Britz, that service/s are quite limited. This was not what we expected from Britz. Had we been aware of the reliance on cities, service availability (including the time drain and inconvenience to our daily plans in just making a phone call and waiting to be picked up as well as the actual call time speaking with the customer service representative), and power requirements, we would have opted for a smaller vehicle and stayed in conventional accommodations. The subpar condition of the van has severely limited our daily activities, and whilst Sophia and Wendy were warm and tried to be helpful, ultimately they could only do so much, which has left us in a lurch time and time again. Frankly, the standard of Britz customer service overall (including long call times, lagging service and responsiveness, poor checking of the vehicle between customers ~broken doors and drawers, coffee plunger etc) has been disheartening and has impacted our experience and our trip on a daily basis. In addition, it is crucial to underscore that this trip represented a 'once in a lifetime' opportunity for me, a rarity that is challenging to replicate. The extended duration of leave from my professional and also private responsibilities, required for such an extensive journey, was an exceptional and seldom-granted concession within the confines of my employment. The profound disappointment stemming from the suboptimal state of the rented campervan has not only disrupted the anticipated enjoyment of this unique experience but has also cast a shadow over the rarity of this significant personal investment in leisure time. In light of these challenges, we find it necessary to file a formal complaint and seek resolution for the inconveniences we have endured during this rental period. We appreciate your prompt attention to this matter and look forward to a swift and satisfactory resolution.