Data protection | CamperDays

Data Protection Policy

Version: 16.06.2021

Information regarding the Collection, Processing and Usage of Data

For SilverTours GmbH ("us"), Holzmarkt 2a, 50676 Cologne, Germany, your confidence in the appropriate handling of your data is an important prerequisite for the success of the offer extended by SilverTours GmbH. The collection, the recording, the organisation, the arrangement, the storage, the adaptation or modification, the reading-out, the querying, the usage, the disclosure by transmission, dissemination or any other form of supplying, the reconciliation or the linking, the restriction, the deletion or the destruction of your data will be carried out in accordance with applicable UK and EU data protection law.

This data protection policy applies to the personal data processed in relation to the online website at www.camperdays.com.

1. Name and Address of the Controller

The controller of your personal data is SilverTours GmbH, Holzmarkt 2a, 50676 Cologne, Germany, telephone: +49-221-16790-120 (at your telephone provider's fixed network rate), service@camperdays.com

2. Collection, Processing and Usage of Personal Data

2.1. General

Personal data is any information which relates to an identified or identifiable natural person (e.g. name, physical address, telephone number, birthdate or e-mail address). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Processing refers to each process, or each such series of processes, implemented with or without the aid of automated procedures in relation to personal data such as the collection, the recording, the organisation, the arrangement, the storage, the adaptation or modification, the reading-out, the querying, the usage, the disclosure by transmission, dissemination or any other form of supplying, the reconciliation or the linking, the restriction, the deletion or the destruction thereof.

In principle, you may use our online website without providing personal data. However, the usage of certain services may require the processing of personal data, e.g. registration, the booking of a rental vehicle or the participation in a sweepstakes competition. Obligatory data fields will be marked.

2.2. Booking

Insofar as you would like to utilise services which require the conclusion of a contractual agreement, we will ask you to provide the required personal data which we need for the purposes of the performance and the fulfilment of the contractual agreement (e.g. your forename and your surname, the forenames and the surnames of the persons travelling with you, your age, the ages of the persons travelling with you, your e-mail address, your physical address, any relevant information regarding the requested payment method and/or the account holder) as well as any additional data provided on a voluntary basis. We will collect and process these data during the booking process.

In order to be able to conclude a contractual agreement with you, we provide your personal data to your provider of choice and, where applicable, also provide such data to ERGO where a supplemental insurance agreement is to be concluded. We explain below which personal data we collect and use and which personal data we provide to the provider of your choice and/or ERGO.

We, the provider and ERGO, require your name and your address for identification purposes.
We and ERGO require the forenames, surnames and ages of the persons travelling with you in order to ensure insurance coverage for all persons travelling with you.
We require your e-mail address in order to send you the confirmation, invoice and campervan voucher. Your e-mail address will not be disclosed to the provider or ERGO.
We require your telephone number so we can contact you if an urgent need arises, e.g. in the case of an erroneous booking. Your telephone number will not be disclosed to the provider or ERGO.
We require your age in order to verify that you are of appropriate age to make the rental and in order to, as required, indicate to you what alternatives exist for you. We require the ages of the persons travelling with you in order to reconcile the requested occupancy of the campervan with the maximum occupancy of the campervan.
For the payment of the fee for the campervan, we require your payment data, including your credit card data in the case that you wish to pay by credit card. If you select the “non-binding enquiry” option, we will not require your payment data. If you pay by credit card, the data will be forwarded to the credit card company for authorisation purposes. Your payment data will be transmitted in an encrypted fashion to our partner Stripe and handled confidentially. Stripe is one of the leading bank-independent payment service providers in Europe. Your payment data will not be disclosed to the provider or ERGO.

Payment services

We integrate payment services from third-party companies on our website. If you make a purchase with us with a credit card, your payment data (e.g. name, payment amount, account details, credit card number) will be processed by the payment service provider for the purpose of payment processing. The respective contract and data protection provisions of the respective provider apply to these transactions. The payment service providers are used on the basis of Art. 6 Para. 1 lit.b GDPR (contract processing) as well as in the interest of a smooth, comfortable and secure payment process (Art. 6 para. 1 lit f GDPR). Insofar as your consent is requested for certain actions, Art. 6 Para. 1 lit. a GDPR is the legal basis for data processing; Consents can be revoked at any time for the future.

We use the following payment services / payment service providers on this website:

Stripe
The provider for customers within the EU is Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter “Stripe”).

The data transfer to the USA is based on the standard contractual clauses of the EU Commission. You can find details here: https://stripe.com/de/privacy and https://stripe.com/de/guides/general-data-protection-regulation.

You can read details on this in Stripe's data protection declaration under the following link: https://stripe.com/de/privacy.

Customer care services

Amazon Connect
In order to be able to offer you the best possible customer service before, during and after the booking, we use the services of Cloud Telephony AWS Connect. The operator is Amazon Web Services Inc, 410 Terry Avenue North, Seattle WA 98109, United States. AWS Connect enables phone contact from or to a customer. If you contact our customer service by phone, call data relating to your request will be saved in AWS. In addition, telephone calls can be recorded or transcribed for quality assurance purposes with your prior consent by telephone. We thereby fulfil our contractual obligations, e.g. within the framework of the guarantee, or we process your data with Zendesk for the traceability and documentation of the processes, for the clarification of questions and for the internal evaluation and improvement of our service, in which we have a legitimate interest in each case. AWS contractually assures us that your personal data will be stored within the EU. However, data can also be transferred to the USA for AWS service and support purposes commissioned by us. We have concluded a contract with AWS on standard data protection clauses in accordance with Art. 46 GDPR. The USA is still a country that does not offer adequate protection for personal data according to EU regulation 2016/679; This means, among other things, that US government agencies could have the ability to gain access to your data without effective remedial action in place. Further information on data protection at AWS can be found at: https://aws.amazon.com/compliance/data-privacy-faq/

The use of Amazon Connect is based on Art. 6 Para. 1 lit. b or lit.f GDPR. The website operator has a legitimate interest in the most efficient possible customer management and customer communication. If a corresponding consent has been requested, processing takes place exclusively on the basis of Art. 6 1 lit. a GDPR; the consent can be withdrawn at any time.

Storage period: The storage period of contractual data is based on the statutory retention periods (6 and 10 years) and for all other data on our legitimate interest and the purpose-related necessity.

The data transfer to third countries outside the European Union is based on the standard contractual clauses of the EU Commission. Details and further information on data protection can be found here: https://aws.amazon.com/compliance/germany-data-protection/

2.3. Processing Purposes and Legal Basis

We will process your personal data for the following purposes:

2.3.1. Providing this online website and the contractual performance of our General Business Terms and Conditions..
Legal basis: Contractual performance.
2.3.2. Personalisation of offers.
Legal basis: Contractual performance or consent.
2.3.3. Self- and third-party advertising as well as market research and coverage measurement in the legally-permissible scope and/or in a consent-based manner.
Legal basis: Legitimate interest.
2.3.4. Sweepstakes.
Implementation of sweepstakes in accordance with the relevant sweepstake terms and conditions.
Legal basis: Consent or legitimate interests.
2.3.5. Sending an e-mail newsletter.
Legal basis: Legitimate interest.
2.3.6. Sending a newsletter subject to the recipient’s consent via e-mail and/or SMS/MMS.
Legal basis: Contractual performance.

3. Dissemination of Data to Third Parties, Service Providers

3.1. Dissemination of Data to Third Parties

Your personal data will be disclosed to third parties only then insofar as this is required for contractual performance, we or the third party have a legitimate interest in the disclosure or your consent has been granted in this regard.

Moreover, personal data will be passed on to third parties insofar as we should be obliged to do so in accordance with the statutory directives or an enforceable government or court order.

3.1.1. Service Providers

We provide your personal data to our service. The service providers will receive from us only the personal data which they require for their work activities. Thus, for example, your e-mail address may be passed on to a service provider so that this service provider can deliver a newsletter to you that you have ordered. Service providers may also be commissioned to provide server capacities. As a rule, service providers are integrated as so-called contracted data processors who may process the personal data of this website’s users only in accordance with our instructions.

3.1.2. Transfer of Data to Non-EEA Countries

We also pass on personal data to third parties and/or contracted data processors who have their commercial residence in non-EEA countries. In this case, before disclosing, we will ensure that the recipient provides an adequate level of data protection (e.g. based upon an adequacy ruling issued by the EU Commission for the respective country, through a self-certification of the recipient for the EU-US Privacy Shield or the agreement on the basis of so-called EU Standard Contractual Clauses of the European Commission with the recipient) and/or your consent upon the part of our users has been provided.) For copies of this safeguard, please contact us using the information in the Contact section.

3.2. Duration of the Storage; Retention Timeframes

We will store your data as long as this is required for the supplying of our online offers and related services and/or we have a legitimate interest in the continued storage. In all other cases, we will delete your personal data with the exception of such data which we must continue to retain (e.g. invoices) in order to fulfil statutory (e.g. tax law or commercial law) retention timeframes.

4. Log Files

During each usage of the Internet, your Internet browser will automatically transmits specific information which we will store in so-called log files.

The log files are stored by us in order to identify disruptions and for security reasons (e.g. for the clarification of attack attempts) for a maximum of 60 days and then deleted. Log files for which continued retention is required for documentation purposes will be excluded from deletion until the respective event has been definitively clarified and may be passed on in the individual case to the government investigative agencies.

In particular, the following information is stored in the log files:

IP address (Internet protocol address) of the device from which the online website is accessed;
Internet address of the website from which the online website was accessed (so-called origin or referrer URL);
Name of the service provider via which the access is made to the online website;
Name of the retrieved files and/or information;
Date and time of day as well as the length of the retrieval;
Transferred data quantity;
Operating system and information regarding the Internet browser being used;
http status code (e.g. “query successful” or “requested file not found”).

5. Cookies

5.1. What are cookies?

Cookies are small text files which are sent during the visit to an Internet site and stored in the user’s browser. If the corresponding Internet site is visited once again, the user’s browser will send the content of the cookies back and thus enable an identification of the user. Certain cookies are automatically deleted after the browser session ends (so-called session cookies); others are stored for a prescribed timeframe and/or permanently in the user’s browser and then independently deleted (so-called temporary or permanent cookies).

5.2. What data is stored in the cookies?

No names, address or e-mail address are stored in the cookies, but rather only an online identifier.

5.3. How can you control the cookies?

You can, via your browser’s settings, deactivate the storage of cookies and also delete any cookies at any time that have already been stored in your browser (see the Technical Notes section below). However, please keep in mind that without cookies, this website may not function or only function to a limited extent.
Moreover, please keep in mind that objections to the creation of user profiles may function only partially via a so-called “opt-out cookie”. If you should delete all cookies, such an objection will thus no longer be valid and must be lodged once again by you.

Cancel all cookies: Opt-Out
(The cookies that are strictly necessary, as mentioned in 5.4.1 below, are exempted)

5.4. Which cookies do we use?

5.4.1. Strictly necessary cookies

Certain cookies are required so that we can securely provide our online website. These categories include, for example:

Cookies which serve to identify and/or authenticate our users. Thus, we can recognise whether you have already visited our website. The validity of these cookies is a maximum of 2 years. After this timeframe lapses, the cookie is automatically deleted.
Cookies which store specific user entries temporarily for the respective booking process. They serve to identify the pages that you have visited during an individual session. Thus, it makes it possible to recognise and store the data required for the booking as being your data until the booking has been completed. The data will be automatically deleted as soon as you close your browser.
Cookies which store specific user preferences (e.g. search or language settings).

5.4.2. Analysis-Cookies

We use analysis cookies in order to be able to record the user behaviour (e.g. advertising banners clicked, sub-pages visited, search queries made) and to evaluate them in statistical form.

5.4.3. Advertising Cookies

We also use cookies for advertising purposes. We use the profiles created via these cookies in order to identify user behaviour (e.g. advertising banners clicked, sub-pages visited, search queries made) in order to be able to display advertising and/or offers to you which are tailored to your interests (“Interest-Based Advertising”).

5.4.4. Third-Party Advertising Cookies

We also permit other companies to collect our users’ data via advertising cookies. This enables us and third parties to display Interest-Based Advertising to the users of our online website which is based upon an analysis of their usage behaviour (e.g. advertising banners clicked, sub-pages visited, search queries made) overall and is not restricted to our online website.

5.4.5. Tracking Cookies in Conjunction with Social Plug-Ins

The integration of Social Plug-Ins frequently results in the providers of the plug-ins storing cookies.

6. Web Analysis

We use statistical information about the usage of our online website in order to be able to design it to be user-friendlier, to undertake coverage measurements and to conduct market research.

For this purpose, we use the following web analysis tools. The user profiles created by the tools via Analysis-Cookies or by evaluating the Log Files are not commingled with personal data.

The providers of the tools process data only as contracted data processors in accordance with our instructions and not for their own purposes.

The tools either do not use the users’ IP addresses at all or shorten them immediately after collection is made.

For each tool, you will find information about the respective provider and regarding how you can object to the collection and processing of data by the tool.

In the case of tools which work with opt-out cookies, it must be kept in mind that the opt-out functions are device- and/or browser-specific and in principle valid only for the device and/or browser being used precisely at that time. If you use multiple devices and/or browsers, you must select the opt-out setting on each individual device and on each individual browser being used.

Moreover, you can also prevent the creation of user profiles overall by generally Deactivating the Usage of Cookies.

6.1. Google Analytics

Google Analytics is provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). We use Google Analytics with the supplemental function offered by Google in order to anonymise the IP addresses: In this regard, as a rule, the IP address has already been shortened by Google within the EU and only in exceptional cases is it then shortened in the USA and in any case stored only in shortened form.

You can object to the collection and/or evaluation of your data by this tool by downloading and installing the browser plug-in that is available by clicking on the following link: Browser Add-On for the Deactivation of Google Analytics

6.2. Optimizely

Optimizely is provided by Optimizely GmbH, Spichernstrasse 6, 50672 Cologne, Germany.

You can object to the collection and/or evaluation of your data by this tool by utilising the opt-out option by clicking on the following link: https://www.optimizely.com/legal/opt-out/

6.3. Mouseflow

Mouseflow is provided by Mouseflow ApS, Flaesketorvet 68, 1711 Copenhagen, Denmark. Visits are randomly selected and recorded exclusively with an anonymised (shortened) IP address. No processing of personal data is conducted.

You can object to the collection and/or evaluation of your data by this tool by utilising the opt-out option by clicking on the following link: https://mouseflow.com/opt-out/

6.4. polyfill.io

The provider of the “polyfill.io” Java Script code is the company The Financial Times Ltd, Number One Southwark Bridge, London, SE1 9HL, Great Britain (polyfill.io). We use this service in order to better support obsolete browsers via so-called polyfills. If you have activated Java Script in your browser and not installed a Java Script blocker, your browser may possibly transmit personal data to polyfill.io. You can find additional information in this regard here: https://polyfill.io/v3/privacy-policy/

In order to be able to prevent the running of Java Script code overall by polyfill.io, you can install a Java Script blocker (e.g. www.noscript.net).

7. Targeting

We collect information about and evaluate user behaviour for the purposes of Interest-Based Advertising (also by third parties).

On this website, we present our users with advertising and/or special offers customised to their interests and limit the frequency that certain advertising is displayed. For this purpose, we use the tools that are described below.

The user profiles created by the tools via Advertising Cookies and/or Third-Party Advertising Cookies, so-called web beacons (invisible graphics which are also called pixels or tracking pixels) or comparable technologies will not be commingled with other personal data. The tools either do not process the users’ IP addresses at all or shorten them immediately after collection is made.

The respective provider will be a controller in relation to the processing of the data in relation to the tool unless we have stated something to the contrary. The providers of the tools may also possibly disseminate information to third parties for the aforementioned purposes.

For each tool, you can find information on the provider and how you can object to the collection of data via this tool below. Please keep in mind that you will not deactivate the advertising through your objection. Your objection will result only in you no longer being shown Interest-Based Advertising supported by your user behaviour.

In the case of tools which work with opt-out cookies, it must be kept in mind that the opt-out function is device- and/or browser-specific and is in principle valid only for the device and/or browser being used precisely at that time. If you use multiple devices and/or browsers, you must select the opt-out setting on each individual device and on each individual browser being used.

Moreover, you can also prevent the creation of user profiles overall by generally deactivating the usage of cookies.

Additional information on Interest-Based Advertising is available on the youronlinechoices.com consumer portal. Moreover, by clicking on the link below to this portal, you can also view the status of the activation with regards to the tools from various providers and object to the collection and/or evaluation of your data via these tools: aboutcookies.org

A central objection option for various tools is also available by clicking on the following link:

In the USA:
Network Advertising Initiative Consumer Opt-Out
Digital Advertising Alliance (YourAdChoices) Opt-Out

In Europe:
European Interactive Digital Advertising Alliance (Your Online Choices) Opt-Out

7.1. Google Tag Manager

Google Tag Manager is provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Through this service, website tags can be managed via one interface. Tags are small code elements on this website which, among others, serve the purposes of measuring traffic and visitor behaviour, recording the effectiveness of online advertising and social channels, utilising remarketing and the adaptation to target groups as well as testing and optimizing our website. In this regard, no cookies are used and likewise no personal data are collected.

You can find more information on Google Tag Manager at:
https://support.google.com/tagmanager/answer/6102821?hl=en&ref_topic=3441530
https://www.google.com/intl/en-uk/tagmanager/use-policy.html

7.2. Google AdSense, Google Adsense Asynchronous

The provider of Google AdSense is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).

We use Google AdSense, a service for the integration of ads. Google AdSense uses cookies and web beacons (invisible graphics). Through these web beacons, information can be evaluated such as the visitor traffic on this website’s webpages. The information generated by cookies and web beacons regarding the usage of this website (including the IP address of the users) and the delivery of advertising formats are transmitted to a Google server in the USA and stored there. This information can be disclosed by Google to Google’s contractual partners. However, Google will not merge your IP address with other data stored about you. The users can prevent the installation of cookies by correspondingly changing the settings on their browser software; however, the provider wishes to point out to the users that, in this case, they may not be able to comprehensively use all functions of this website. Through the usage of this website, the users hereby grant their consent for the processing of the data collected about them by Google in the aforementioned art and manner and for the aforementioned purpose. You can find additional information on this tool here: https://support.google.com/adsense/answer/140382?hl=en..

You can object to the collection and/or evaluation of your data via this tool by following these user instructions issued by Google: https://support.google.com/ads/answer/7395996..

7.3. Google Ads Measurement

The provider of Google Ads Measurement is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).

Google Ads Measurement stores and processes information about your user behaviour on our Internet site. For this Google Ads Measurement uses, among others, cookies – i.e. small text files – which are stored locally in the cache memory of your web browser on your device and which enable an analysis of your usage of our Internet site.

We use Google Ads Measurement for marketing and optimisation purposes – particularly in order to be able to analyse the usage of our Internet site and to be able to continuously improve individual functions and offerings as well as the user experience. Through the statistical evaluation of the user behaviour, we can improve our website and design it to be more interesting for you as the user. Herein also lies our legitimate interest in the processing of the aforementioned information.

You can prevent the installation of cookies by deleting the existing cookies and deactivating the storage of cookies via the settings in your web browser. However, we wish to point out that, in this case, you may possibly not be able to comprehensively use all functions of our Internet site. You can also prevent the collection of the aforementioned information by Google by placing an opt-out cookie on the following linked webpage: https://adssettings.google.com/authenticated.

7.4. Google AdWords, User Lists, Conversion-Tracking

The provider of Google AdWords is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).

In order to make people aware of our services, we activate Google Adwords ads and, in so doing, utilise Google conversion tracking for the purpose of personalised, interest- and location-based online advertising. The option of anonymising the IP addresses is regulated by Google Tag Manager via an internal setting which is not visible in the source for this webpage. This internal setting is set in such a manner that the anonymisation of the IP addresses is attained which is required by the German Data Protection Act.

The ads are displayed after search queries are made on the websites of the Google Advertising Network. We have the option of combining our ads with certain search terms. Via cookies, we can activate ads based upon the prior visits of a user to our website.

When clicking on an ad, a cookie is placed on the user’s computer by Google. You can also find more extensive information about the cookie technology that is utilised in Google’s comments on the Website Statistics and in the Data Protection Guidelines..

Via this technology, Google and we, as the customer, receive the notification that a user has clicked on an ad and was guided to our webpages. The information obtained in this regard is used exclusively for a statistical evaluation for the purpose of ad optimisation. We receive no information which could be used to personally identify visitors. The statistics provided to us by Google include the total number of users who have clicked on one of our ads and, where applicable, whether they were guided to our website via one of our website’s pages which is marked with a conversion tag. Based upon these statistics, we can determine which search terms resulted more often in a click on our ad and which ads led to the user initiating contact via the Contact form.

If you would not like this, you can prevent the storage of the cookies required for these technologies, e.g. via the settings on your browser. In this case, your visit will not be included in the user statistics.

In addition, you also have the option of selecting the types of Google ads and/or deactivating interest-based ads on Google via the Ad Settings. Alternatively, you can deactivate the usage of cookies by third-party providers by utilising the Deactivation Help in the network advertising initiative.

However, we and Google will continue to receive the statistical information regarding how many users have visited this website and when. If you would also not like to be included in these statistics, you can prevent this via supplemental programmes for your browser (e.g. with the Ghostery add-on).

You can find additional information on this tool here: https://support.google.com/adwords#topic=3119071.

If you would not like to receive any personalised Google Adwords advertising from us on other websites, you can deactivate this via Google Ads’ deactivation page: https://support.google.com/ads/answer/2662922?hl=en.

7.5. Google Analytics Audiences

Google Analytics Audiences is provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). We use Google Analytics Audiences in order to show ads activated within the parameters of the advertising services of Google and its partners only to such users who have also shown an interest in our online website or have certain characteristics (e.g. interest in certain themes or products which are determined based upon the websites visited) which we transmit to Google (so-called “remarketing audiences” and/or “Google Analytics audiences”). By using the remarketing audiences, we would also like to ensure that our ads correspond to the potential interest of the users and do not irritate the users.

You can find additional information on the data usage by Google, settings and objection options on Google’s websites:
https://policies.google.com/technologies/partner-sites?hl=en (“Data Usage by Google during Your Usage of Websites o Apps of Our Partners”),
https://policies.google.com/technologies/ads?hl=en („Data Usage for Advertising Purposes“),
https://adssettings.google.com/authenticated („Managing Information which Google Uses in Order to Display Advertising to You“).

7.6. Google Dynamic Remarketing

The provider of Google Dynamic Remarketing is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).

On our website, we use the dynamic remarketing function from Google AdWords. After your visit to our website, the technology enables us to automatically create and activate target group-oriented advertising. The ads are based upon the products and services which you clicked on during your last visit to our website. In order to create interest-based ads, Google uses cookies. Cookies are small text files which are stored in your browser during your visit to our website. In this regard, Google normally stores information such as your web enquiry, the IP address, browser type, browser language as well as the date and the time of day of your enquiry. This information serves the purpose only of categorizing the web browser to a specific computer. Such information cannot be used in order to identify a person. If you do not want to receive user-based advertising from Google, you can deactivate the displaying of ads via Google’s Ad Settings. You can review additional information regarding how Google uses cookies in Google’s Data Protection Declaration.

You can find additional information regarding this tool here:
https://support.google.com/adwords#topic=3119071.

You can object to the collection and/or evaluation of your data via this tool by following these user instructions issued by Google:
https://support.google.com/ads/answer/7395996.

7.7. Double Click (Google)

The provider of Doubleclick is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).

We use DoubleClick, a service from Google Inc. DoubleClick uses cookies in order to activate user-based ads. The cookies recognise which ad was already displayed in your browser and whether you visited a website via a displayed ad. In this regard, the cookies do not collect personal information and can also not be associated with such information. If you do not want to receive user-based advertising, you can deactivate the displaying of ads via Google’s Ad Settings. You can review additional information regarding how Google uses cookies in Google’s Data Protection Declaration.

You can find additional information on this tool here: https://policies.google.com/technologies/ads?hl=en.

You can object to the collection and/or evaluation of your data via this tool by following these user instructions issued by Google: https://support.google.com/ads/answer/7395996.

7.8. Bing Ads Universal Event Tracking (UET)

The provider of Bing Ads is the Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. In order to make people aware of our services, we place BingAds adverts. These ads are displayed after search queries are made via the Yahoo!-Bing network in the search engines Bing, Yahoo! and MSN. In this case, we have the option of combining our ads with specific search terms and thus have a presence on all the big search engines. In order to conduct the analysis of user behaviour, Bing Ads also uses cookies. If one clicks on an ad or visits our website, a cookie is placed on the user’s computer by Bing Ads. This information is used in order to be able to appeal to the visitor in a targeted manner during a subsequent search query. Users can find additional information on data protection and the cookies used by Microsoft’s Bing Ads in Microsoft’s Data Protection Declaration: https://privacy.microsoft.com/en-us/privacystatement.

You can object to the collection and/or the evaluation of your data via this tool by following the user instructions issued by Microsoft as well as downloading and storing the opt-out cookie available by clicking on the following link: https://account.microsoft.com/privacy/ad-settings/signedout?lang=en-US.

7.9. Criteo

The provider of Criteo is the Criteo SA Company, 32 Rue Blance, 75009 Paris, France.

On our webpages and our online websites, Criteo’s technology is used in order to collect information regarding the surfing behaviour of website visitors for marketing purposes in purely anonymised form and cookies are used for this. Criteo can analyse surfing behaviour and then indicate targeted product recommendations as a suitable advertising banner if other webpages are visited. On no account can the anonymised data be used in order to personally identify the visitors to the website. The data collected by Criteo is used merely in order to improve the website. On the bottom right of each displayed banner there is a small “i” (for information) which opens during a mouse-over which, if clicked, leads to a page where the systematics are explained and an opt-out is offered. If you click on an opt-out, an opt-out cookie is placed which will prevent the displaying of these banners in the future. No other usage or disclosure to third parties is made. Criteo cooperates with the following platforms:

AdForm; AdGeneration; Admax; AdMeta; AdScale; Adskom; AdStir; AdYouLike; Ameba; Amobee; ANTS; AOL Adtech; Appnexus; BidSwitch; BrightRoll Exchange; Cauly; Cheeta; Facebook; Fluct; FreeWheel; Fyber; Geniee; Google; Improve Digital; Index; InMobi; Inneractive; Inmobi; Ividence; kakao; Ligatus; LinkedIn; Mail.ru; MAX Ads; LiveIntent; MADS; MicroAd; Microsoft; Millennial (aka: One by AOL: Mobile); Mobfox; Mocoplex; MoPub; MSFT Corp; MSFT MAX; NasMedia; Nativo; Nend; Nexage; OpenX; Opera Mediaworks; Orange; Outbrain; Pinterest; Plista; Pubmatic; PulsePoint; Rubicon Project; Sharethrough; Smaato; SMART AdServer, Smart RTB+; SmartClip; Sovrn; SpotX; Stroer; Taboola; Teads; Telaria; TimesInternet; Toast Exchange; Triplelift; Twiago; Twitter; UCFunnel; Xrost; Unruly; Yahoo; Yandex; Yieldlab; Yieldmo; YieldOne; YieldPartners.

You can find additional information on this tool here: https://www.criteo.com/privacy/.

You can object to the collection and/or evaluation of your data via this tool by downloading and storing the opt-out cookie that is available by clicking on the following link: https://www.criteo.com/privacy/.

7.10. Live Intend

LiveIntend is provided by the LiveIntent, Inc. Company, 222 Broadway, Floor 22 New York, NY 10038, USA. LiveIntend supplies personalised messages which correspond to your interests – including Interest-Based Advertising In this regard, LiveIntend collects hashed user identifiers, analytical and usage information, demographic and profile information, location information, device information and technical identifiers. You can find additional information on this tool here: https://www.liveintent.com/services-privacy-policy/.

7.11. Google SiteSearch (Google AJAX Search API)

The provider of the “Google AJAX Search API” Java Script code is the Google Inc. Company, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). In this regard, it encompasses an external code of the Google search interface. When using the search field on this website, data is thus disclosed to Google. You can find additional information on this tool here: https://policies.google.com/privacy?hl=en.

In order to prevent the running of Java Script code by Google AJAX Search API overall, you can install a Java Script blocker (e.g. www.noscript.net). You can object to the collection and/or evaluation of your data via this tool by downloading and storing the opt-out cookie that is available by clicking on the following link: https://adssettings.google.com/authenticated?hl=en.

7.12. Tapad

Tapad is provided by the Tapad, Inc. Company, 60 Madison Avenue, 3rd Floor, New York, NY, 10010, USA. Tapad uses, among others, cookies which are stored on your computer and enable an analysis of the usage of the website. During usage, data (such as the IP address and activities of the users) may be transmitted to a server of the Tapad Germany GmbH Company and stored there. Tapad Germany GmbH may pass on this information to third parties as and when required insofar as this is prescribed by law or insofar as the processing of this data is done by third parties. You can find additional information on this tool here: https://www.tapad.com/privacy-policy.

In order to prevent the running of Java Script code by Tapad overall, you can install a Java Script blocker (e.g. www.noscript.net). You can object to the collection and/or evaluation of your data via this tool by downloading and storing the opt-out cookie that is available by clicking on the following link: https://www.tapad.com/privacy-policy.

7.13. TradeDesk

TradeDesk is provided by the company The Trade Desk, Inc., 42 N. Chestnut Street, Ventura, CA, 93001, USA.

TradeDesk uses, among others, cookies which are stored on your computer and enable an analysis of the usage of the website. During usage, data (such as the IP address and activities of the users) may be transmitted to a server of the company The Trade Desk, Inc. and stored there. The Trade Desk, Inc. may disclose this information to third parties as and when required insofar as this is prescribed by law or insofar as the processing of this data is done by third parties. You can find additional information on this tool here: http://www.thetradedesk.com/privacy-policy/

In order to prevent the running of Java Script code by TradeDesk overall, you can install a Java Script blocker (e.g. www.noscript.net). You can object to the collection and/or evaluation of your data via this tool by downloading and storing the opt-out cookie that is available by clicking on the following link: http://insight.adsrvr.org/track/stop?action=dooptout

7.14. Index Exchange

The provider of the “IndexExchange” Java Script code is the Casale Media, Inc. Company, 74 Wingold Avenue, Toronto, Ontario, M6B 1P5, Canada (Casale Media). If you have activated JavaScript in your browser and not installed a Java Script blocker, your browser may disclose personal data to Casale Media. You can find additional information on Casale Media here: www.indexexchange.com/privacy/

In order to prevent the running of Java Script code by Casale Media overall, you can install a Java Script blocker (e.g. www.noscript.net). You can object to the collection and/or evaluation of your data via this tool by downloading and storing the opt-out cookie that is available by clicking on the following link: www.indexexchange.com/privacy/

7.15. ScoreCard Research Beacon:

The provider of “ScoreCard Research Beacon” is the Full Circle Studies, Inc. Company, 11950 Democracy Drive, Reston, VA 20190, USA. ScoreCard Research Beacon uses, among others, cookies which are stored on your computer and which enable an analysis of your usage of the website. During usage, data (such as the IP address and activities of the users) may be transmitted to a server of the Full Circle Studies, Inc. Company and stored there. Full Circle Studies, Inc. may disclose this information to third parties as and when required insofar as this is prescribed by law or insofar as the processing of this data is done by third parties. You can find additional information on this tool here: http://www.fullcirclestudies.com/common/privacy

In order to prevent the running of Java Script code by ScoreCard Research Beacon overall, you can install a Java Script blocker (e.g. www.noscript.net). You can object to the collection and/or evaluation of your data via this tool by downloading and storing the opt-out cookie that is available by clicking on the following link: http://www.scorecardresearch.com/optout.aspx

7.16. Quantcast

The provider of Quantcast is the Quantcast Deutschland GmbH Company, Leopoldstrasse 23, 80802 Munich. We use this service in order to compile statistical data regarding the usage of the website and to correspondingly optimise the website for you. You can find additional information regarding the usage and processing of data in Quantcast’s Data Protection Guidelines at https://www.quantcast.com/privacy/

7.17. LiveRamp

The provider of LiveRamp is the Liveramp Company, 17 Hatfields, South Bank, London SE1 8DJ, United Kingdom. You can find additional information on this tool here: https://liveramp.com/privacy

You can object to the collection and/or the evaluation of your data via this tool by downloading and storing the opt-out cookie that is available by clicking on the following link: https://liveramp.com/opt_out/

7.18. Datalogix

The provider of Datalogix is the company Oracle Corporation, 7700 Technology Way, Denver, CO, 80237, USA. You can find additional information on this tool here: https://www.oracle.com/legal/privacy/marketing-cloud-data-cloud-privacy-policy.html

7.19. Exactag

The provider of Exactag is the company Die Exactag GmbH, Philosophenweg 17, 47051 Duisburg (Exactag). Exactag collects and stores data on this website and its subpages for marketing and optimisation purposes. From this data, user profiles can be created under a pseudonym. In this regard, cookies and technology can be used which is called Fingerprint. Cookies are small text files which are stored locally in the cache memory of the website visitor’s Internet browser. The Fingerprint technology (also called IPless Key) stores environment variables of the Internet browser in a database without storing explicit user-specific data such as an IP address. The cookies and/or Fingerprint enable the recognition of the Internet browser. The data collected via the Exactag technologies is not used without the affected party having issued their special consent in this regard to personally identify the visitor to this website whereby personal data is in principle not collected. You can find additional information on the usage and the processing of data in Exactag’s Data Protection Guidelines at: https://www.exactag.com/en/data-privacy/

7.20. Drawbridge

The provider of Drawbridge is the Drawbridge, Inc. Company, 2121 S. El Camino Real, 7th Floor, San Mateo, CA, 94403, USA. You can find additional information on this tool here: https://www.drawbridge.com/privacy/

7.21. Adobe Audience Manager

The provider of Adobe Audience Manager is the Adobe Systems Software Ireland Limited Company, 4-6 Riverwalk, Citywest Business Campus, Dublin 24, Republic of Ireland. You can find additional information on this tool here: https://www.adobe.com/privacy/policy.html

7.22. Innovid

The provider of Innovid is the Innovid, Inc. Company, 30 Irving Place, 11th Floor, New York, NY, 10003, USA. You can find additional information on this tool here: https://www.innovid.com/privacy-policy/

7.23. StickyADS

The provider of StickyADS is the StickyADS.tv Company, 747 3rd Avenue, New York, NY 10017, USA. StickyADS uses, among others, cookies which are stored on your computer and which enable an analysis of your usage of the website. During usage, data (such as the IP address and activities of the users) will be transmitted to a server of StickyADS and stored there. StickyADS may disclose this information to third parties as and when required insofar as this is prescribed by law or insofar as a processing of this data is done by third parties. You can find additional information on this tool here: https://www.freewheel.com/privacy-policy/

In order to prevent the running of Java Script code by StickyADS overall, you can install a Java Script blocker (e.g. www.noscript.net). You can object to the collection and/or evaluation of your data via this tool by downloading and storing the opt-out cookie that is available by clicking on the following link: http://www.networkadvertising.org/choices/

7.24. eXelate

The provider of Exelate is the Exelate Company, 7 West 22nd Street, 9th Floor, New York, NY 10010, USA. Exelate uses, among others, cookies which are stored on your computer and which enable an analysis of your usage of the website. During usage, data (such as the IP address and activities of the users) will be transmitted to a server of Exelate and stored there. Exelate may disclose this information to third parties as and when required insofar as this is prescribed by law or insofar as a processing of these data is done by third parties. You can find additional information on this tool here: https://www.nielsen.com/us/en/legal/privacy-statement/

7.25. Media Innovation Group

The provider of “Media Innovation Group” is the Media Innovation Group Company, LLC, 132 West 31st Street, 12th Floor, New York, NY 10001, USA. Media Innovation Group collects and stores data from which user profiles can be created by using pseudonyms. These user profiles serve to analyse visitor behaviour and are evaluated in order to improve our website and design it in a needs-based manner. In this regard, cookies are used. The pseudonymised user profiles are not merged with the personal data of the holder of the pseudonym without the express consent of the affected party which must be issued separately. You can find additional information regarding the usage and the processing of the data in Media Innovation Group’s Data Protection Guidelines at: http://www.themig.com/enus/privacy.html

7.26 AWIN

The provider of Awin is the AWIN AG Company, Eichhornstraße 3, 10785 Berlin, Germany.

Awin operates an affiliate marketing network. In order to operate the affiliate marketing network, Awin uses primarily data from website operators, service providers and partners.

This marketing network enables commercial operators of websites – so-called advertisers – to publish advertising on sales partners of AWIN, so-called publishers.

The aforementioned advertising is usually compensated via a sale or click commission.

Awin uses consumer data mainly for “tracking”. Tracking makes it possible for Awin to understand the online path of a consumer on certain websites after this consumer has seen or clicked on a relevant ad. Tracking serves the purpose of a correct categorisation of the success of an advertising method and the corresponding billing within our network. Awin provides advertisers and publishers with reports in this regard.

You can find information regarding Awin’s Data Protection Declaration here: https://www.awin.com/gb/legal

At https://www.awin.com/gb/gdpr, you can find all current information regarding the General Data Protection Regulation and ePrivacy.
You can object to the collection and/or evaluation of your data via this tool by utilising the opt-out option by clicking on the following link: https://www.awin.com/gb/legal/privacy-policy-gb.

7.27 New Relic

The provider of New Relic is the New Relic Inc. Company, 188 Spear Street, Suite 1200 San Francisco, CA 94105, USA.

On our website, we use a plug-in from New Relic’s web analysis service. This plug-in enables statistical evaluations of the website’s speed. Through the integration of the plug-in, New Relic receives the notification that a user has visited a corresponding page of the website. If a user visits a webpage of this website which contains such a plug-in, his browser will create a direct connection to New Relic’s servers. No personal data will be collected by New Relic. Your IP address – which is required for the communication with New Relic’s servers – will not be stored, used or transferred beyond the duration of your visit to our website.

If the user is also a user of New Relic’s services and is logged-in, New Relic can categorise the visit to their account at New Relic.

If you are a member of New Relic and would not like for New Relic to collect data about you on these webpages in order to associate you with your member data stored by New Relic, you must first log out before visiting these webpages at New Relic.

New Relic’s purpose and scope of the data collection and the continued processing and usage of the data by New Relic as well as the related rights and setting options for protecting the users’ privacy can be reviewed in New Relic’s Data Protection Guidelines at: https://newrelic.com/privacy

You can object to the collection and/or evaluation of your data via this tool by utilising the opt-out option that is available by clicking on the following link: https://newrelic.com/termsandconditions/cookie-policy.

8. Our social media presence

Data processing through social networks

We maintain publicly accessible profiles on social networks. You can find details on the social networks we use below.Social networks such as Youtube, LinkedIn, Facebook etc. can generally analyse your user behaviour comprehensively if you visit their website or a website with integrated social media content (e.g. Like buttons or advertising banners). Visiting our social media sites triggers numerous processes relevant to data protection. If you are logged into your social media account and visit our social media presence, the operator of the social media portal can assign this visit to your user account. However, your personal data may also be collected if you are not logged in to or do not have an account with the relevant social media portal. In this case, this data collection takes place, for example, via cookies that are stored on your terminal device or by recording your IP address.The operators of social media portals use data collected in this way to create user profiles in which your preferences and interests are stored. In this way, interest-related advertising can be displayed inside and outside the relevant social media presence. If you have an account with the relevant social network, interest-based advertising can be displayed on all devices on which you are or were logged in.Please also note that we cannot track all processing on social media portals. Depending on the provider, operators of the social media portals may be able to carry out further processing operations. Details can be found in the terms of use and privacy policy of the relevant social media portals.Our social media sites are designed to ensure the widest possible presence on the Internet. This constitutes a legitimate interest pursuant to Art. 6 para. 1 lit. f of the GDPR. The analysis processes initiated by the social networks may be based on different legal bases, which operators of social networks are obligated to state (e.g. consent within the meaning of Art. 6 para. 1 lit. a GDPR).

Responsible persons and assertion of rights

If you visit one of our social media sites (e.g. Facebook), we and the operator of the social media platform are responsible for the data processing operations triggered during this visit. You can assert your rights (information, correction, deletion, limitation of processing, data portability and complaint) both to us and to the operator of the relevant social media portal (for example Facebook).Please note that, despite our joint responsibility with the social media portal operators, we do not have full control over the data processing operations of the social media portals. Our options depend to a large extent on the corporate policy of the relevant provider.Storage period

The data collected directly by us via the social media presence will be deleted from our systems as soon as you ask us to delete it, revoke your consent to storage or the purpose for data storage no longer applies. Stored cookies remain on your device until you delete them. Mandatory statutory provisions - in particular retention periods - remain unaffected.

We have no influence on the storage period of your data that is stored by the operators of social networks for their own purposes. For details, please contact the operators of the social networks directly (e.g. in their privacy policy, see below).

8.1. Social networks in detail

Instagram

We have a profile on Instagram. Instagram is provided by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA.The data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum https://help.instagram.com/519522125107875 and https://de-de.facebook.com/help/566994660333381

Details on how they handle your personal data can be found in Instagram's privacy policy: https://help.instagram.com/519522125107875

Linkin.bio for Instagram

We use Linkin.bio for Instagram from the provider Later, 88 E Pender Street, # 500, Vancouver, British Columbia, Canada.

The Instagram feed is loaded by the company Later with Linkin.bio or transmitted via Linkin.bio. The use is based on our legitimate interests, i.e. interest in a secure and efficient provision, analysis and optimisation of our online services in accordance with Art. 6 Para. 1 lit. f GDPR. Linkin.bio for Instagram from Later processes IP addresses and device information to enable Instagram feed displays and to determine statistical data, such as access numbers. This data is anonymised or pseudonymised for Instagram before it is stored in the Later.com Linkin.bio database, unless it is required for the provision of the Instagram posts.

Further information and opt-out options can be found in Later.com's privacy policy: https://later.com/privacy/

9. Facebook Pixel and Website Custom Audience

We present users with advertising and/or special offers which are customised to their interests (“Interest-Based Advertising”) and limit the frequency of certain advertising. For these purposes, we utilise the Website Custom Audiences tool from Facebook as well as the Facebook pixel.

The Facebook pixel encompasses a Java Script code which sends the following data to Facebook Ireland Ltd, Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”):

HTTP header information (including IP address, information on the web browser, website storage location, document, URL of the website and the user agent of the web browser as well as the day and time of day of usage);
Pixel-specific data; this encompasses the Pixel ID and Facebook cookie data including your Facebook ID (this data is used in order to associate events with a specific Facebook accounting account and categorise them to a Facebook user);
Supplemental information regarding the visit as well as the standard and user-defined data events. We use the following user-defined data events:
- Content that was searched for and viewed at the product level;
- Product was placed in the shopping basket;
- Initiation of a check-out during the ordering process; as well as
- Completion of the ordering process.

By using the hashed user-specific Facebook ID (contained in the Facebook cookie), Facebook checks in an automated fashion whether the data transmitted via the Facebook pixel has been categorised to a Facebook user. Insofar as no Facebook cookie has been stored in your browser, categorisation will not be made to one of the user groups referred to as a “custom audience”.

If a categorisation can be made to a Facebook user’s Facebook ID that is contained in the cookie, Facebook will assign to these users a “custom audience” based upon our defined rules insofar as the relevant applicable criteria have been fulfilled. We will use the information received in this manner for the displaying of adverts on Facebook (“Facebook Ads”). However, ads will only then be displayed with a minimum “custom audience” size of 20 different users – so that, when the ads are displayed, no inferences can be drawn regarding the characteristics of the individual users. The categorisation to a “custom audience” is made for a maximum of 180 days. This timeframe will begin to run anew if you visit our website again and the same “custom audience” rules have been fulfilled.

Facebook can categorise your visit to our website and your related activities to your Facebook user account. This is not possible for us. We only receive statistical information regarding the usage of our website via Audience Insights from Facebook.

Facebook disseminates your data to Facebook Inc., Facebook 1 Hacker Way Menlo Park, CA 94025, USA and uses your data in order to improve the quality of its advertising by using, among others, its optimisation algorithm in order to display Facebook Ads as well as improve the News Feed Ranking.

Right to Lodge an Objection:

If you would like to object to the usage of Facebook Website Custom Audiences, please click here. A so-called opt-out cookie will then be placed which prevents the transmission of data via the Facebook pixel.

This opt-out cookie has in principle an unlimited effective timeframe. However, please keep in mind that the opt-out function is device- and/or browser-specific and in principle valid only for the device and/or browser being used at that precise time. If you use multiple devices and/or multiple browsers, you must select the opt-out setting on each individual device and on each individual browser being used.

10. Facebook Connect

We also offer you the option of an easier registration with Facebook. For this, you can use your existing user account at Facebook. By clicking on the “Log In with Facebook” button, you can utilise this registration option on our portal. In order to do this, it is necessary for you to already be registered with Facebook or have already obtained Facebook access.

If you want to log in with us via your Facebook account, you will be guided during a first step directly to Facebook. There, Facebook will ask you to log in or to register. At no time during this step will we find out your personal access data (user name and password).

During a second step, you will associate your profile at Facebook with the respective service for which you wish to register. You will then also find out which data from your Facebook profile has been transmitted to us. As a rule, they include your “public information” on Facebook and information which you publicly disclose or approve for the respective usage. As a rule, they include your name and your user ID (Facebook ID). In order to be able to contact you independently of Facebook, we also use your e-mail address stored at Facebook. You can receive an overview of which information is public in your profile via the settings menu of your Facebook profile (https://www.facebook.com/settings?tab=applications).

Facebook is certified in accordance with the Privacy Shield programme and thus offers a guarantee to follow European data protection law (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).

The legal basis for the data collection and data storage is your consent. If you would like to cancel the connection of Facebook Connect to our service, please log into Facebook and make the required changes to your profile’s settings. We will then no longer have the authorisation to use data from your Facebook profile.

11. Gravatar (Retrieval of Profile Photos)

In our blog, we use the Gravatar service from Automattic, Inc. 132 Hawthorne Street San Francisco, CA 94107, USA.

Gravatar is a service where users can register and store profile photos and their e-mail addresses. Whenever users leave contributions or comments with their respective e-mail address on other websites (above all in blogs), their profile photos can thus be displayed besides their contributions or their comments. In this regard, the e-mail address provided by the user is transmitted in encrypted form to Gravatar in order to check whether a profile has been stored for them. This is the sole purpose for the transmission of the e-mail address and it is not used for any other purposes, but rather is subsequently deleted.

The usage of Gravatar is done upon the basis of our legitimate interests because we, by using Gravatar, can offer the option to the authors of contributions and comments to personalise their contributions with a profile photo.

Automattic is certified in accordance with the Privacy Shield programme and thus offers a guarantee to follow European data protection law (https://www.privacyshield.gov/participant?id=a2zt0000000CbqcAAC&status=Active).

By displaying the photos, Gravatar finds out the users’ IP address because this is necessary for communication between a browser and an online service. You can find detailed information regarding the collection and usage of data by Gravatar in Automattic’s Data Protection Guidelines: https://automattic.com/privacy/

If users prefer that their user photo does not appear with the comments where the user photo is linked to their e-mail address stored by Gravatar, they should use an e-mail address for commenting which is not stored at Gravatar. Moreover, we wish to point out that it is also possible to use an anonymous e-mail address or even no e-mail address at all if the users do not want their own e-mail address to be sent to Gravatar. Users can completely prevent the transmission of data by not using our comment system.

12. OptinMonster Lead Generation

The OptinMonster software is provided by Retyp LLC 5127 NW 24th Dr., Gainesville, FL 32605, USA. OptinMonster allows us to include pop-ups with opt-ins on our website in our online offering. Personal data will be collected only through your explicit action (e.g. you register for our newsletter via a pop-up). OptinMonster does not store this data on its own servers, but rather discloses it directly to our company. You can find details regarding the handling of data by OptinMonster in OptinMonster’s Data Protection Guidelines: https://optinmonster.com/privacy/

13. Social Plug-Ins

This online website uses social plug-ins (“Plug-Ins”) from the following provider:

13.1. Social Plug-Ins from Facebook

Plug-Ins from the social network Facebook; Facebook is operated on www.facebook.com by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA, and at www.facebook.de by Facebook Ireland Limited, Hanover Reach, 5-7 Hanover Quay, Dublin 2, Ireland (“Facebook”). You can find an overview of the Plug-Ins from Facebook and their visual appearance here.
You can find information regarding data protection at Facebook here.

13.2. AddThis Plug-In (e.g. “Share” Button)

On our website, (“Plug-Ins”) from the AddThis bookmarking service are used which is operated by AddThis LLC, Inc 8000 Westpark Drive, Suite 625, McLean, VA 2210, USA (“AddThis”). The Plug-Ins are generally labelled with an AddThis logo, e.g. in the form of a white plus sign on an orange-coloured background. You can find an overview of the AddThis Plug-Ins and their visual appearance here: https://www.addthis.com/get/sharing.

Whenever you visit a webpage of our website which contains such a plug-in, your browser will create a direct connection to AddThis’ servers. The content of the Plug-In is transmitted by AddThis directly to your browser and integrated into the webpage. Through the integration, AddThis receives the notification that your browser has visited the corresponding page of our website and stores a cookie on your device in order to identify your browser. This information (including your IP address) is transmitted by your browser directly to an AddThis server in the USA and stored there. AddThis uses the data in order to create anonymised user profiles which serve as the basis for a personalised and interest-based advertising appeal to the visitors of the Internet sites with AddThis Plug-Ins.

In order to read about the purpose and scope of the data collection and the continued processing and usage of the data by AddThis, please review AddThis’s Data Protection Guidelines: http://www.addthis.com/privacy/privacy-policy

If you would like to object to data collection by AddThis for the future, you can place a so-called opt-out cookie which you can download by clicking on the following link: http://www.addthis.com/privacy/opt-out

13.3. Social Plug-Ins

The various providers of Plug-Ins are collectively referred to below as “Plug-In Providers”.
The Plug-Ins are integrated into the website via the so-called “Shariff Solution”. This ensures that during a visit to a webpage within this website no connection is created to the servers of the respective Plug-In Provider.

Only then if you activate the Plug-Ins will your Internet browser create a direct connection to the servers of the respective Plug-In Provider. In so doing, the Plug-In Provider receives a notification that your Internet browser has visited the corresponding webpage of our online website even if you do not have a user account with the provider or are not logged in at that time. Log files (including the IP address) are transmitted by your Internet browser directly to a server of the respective Plug-In Provider and, where necessary, stored there. This server may be located outside of the EU and/or the EEA (e.g. in the U.S.A.).

The Plug-Ins constitute independent extensions from the Plug-In Providers. Therefore, we have no influence over the scope of the data collected and stored by the Plug-In Providers via the Plug-Ins.

If you would prefer that the Plug-In Providers do not receive the data collected via this online website and, where applicable, to store and/or continue to use them, you should not use the relevant Plug-Ins.

You can in principle also prevent the downloading of the Plug-Ins entirely via add-ons for your browser called “script blockers”.

You can find additional information regarding the purpose and the scope of the collection as well as the continued processing and usage of your data by the Plug-In Providers as well as your rights and setting options for the protection of your data in the respective provider’s Data Protection Guidelines.

14. Customer Ratings

For the purpose of provider and product ratings, after completing a booking, with your consent where necessary, you will receive from us an informational message for quality assurance purposes that will be sent to your e-mail address so that you can rate our service. Your feedback about the provider is important to us so that we know whether you were satisfied with the provider whom you selected. However, we also want the provider to know if there is cause for criticism and whether this should necessitate a change in service. Thus, we sometimes pass on feedback in anonymised form to the providers. In order to safeguard your personal data, we never pass on personal data (such as your name or a booking number), but rather only pass on the star rating which you awarded. You can also rate our service directly via independent rating portals. When providing a star rating, you are welcome to provide your e-mail address through which we can contact you at a later date with regards to your rating. In this manner we can, for example, individually address your complaints, answer your questions or provide other assistance.

14.1. Trustpilot

We use the Trustpilot A/S rating platform, Pilestræde 58, DK-1112 Copenhagen, Denmark (https://uk.trustpilot.com). Trustpilot is a controller with regards to the data provided by the customers on Trustpilot’s website. The rating is published on Trustpilot’s website and can also be depicted in so-called widgets on our website. You can review additional details in the Data Protection Guidelines (https://uk.legal.trustpilot.com/end-user-privacy-terms) of Trustpilot and its General Business Terms and Conditions (https://uk.legal.trustpilot.com/end-user-terms-and-conditions)

15. Userlike Chat

The Userlike software is provided by Userlike UG (limited liability), Probsteigasse 44-46, 50670 Köln.

Userlike uses cookies which are stored on your computer and which enable a personal conversation in the form of a real-time chat on the website with you. If you decide to use Userlike, the chat record including the pages visited is collected, processed and stored by Userlike in Germany. Via your IP address, location-related information is also collected. A linking of the collected data with any registration data is made only if you actively notify us of this, e.g. during your communication with the live chat. The same will be valid for your other personal data. You can find details regarding the handling of your data by Userlike as well as your rights and setting options for the protection of your personal data in Userlike’s Data Protection Guidelines.

16. Algolia

Algolia software is provided by Algolia SAS, a French société par actions simplifiées, 55 rue d' Amsterdam, 75004 Paris.

Algolia is a service provider that offers search engines for websites. The search in our search forms is performed by the software Algolia. Searches are delivered with immediate feedback and typo tolerance. When searching with Algolia, the following visitor data is stored by Algolia: Time of search, search term, IP address. These are automatically deleted after 90 days. The use of the Algolia search is in the interest of good accessibility and easy discoverability of our online offers. This represents a legitimate interest in the context of Art. 6 para. 1 lit. f DSGVO. Details of how Algolia handles your data can be found in the Algolia data protection information.

17. Google Maps

Google Maps is provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Our station-finder application is used on the website.

By using Google Maps, information regarding your usage of this website (including your IP address) is transmitted to a Google server in the USA and stored there. Google will transmit the information obtained via the maps to third parties as and when required insofar as this is prescribed by law or insofar as third parties process this data by Google’s mandate. At no time will Google merge your IP address with other Google data. However, it cannot be ruled out that Google could make an identification of at least individual users based upon the data that has been received. Thus, it is entirely possible that personal data and personality profiles of the website’s users could be processed by Google for other purposes over which we have – and can have – no control. You have the option of deactivating the Google Maps’ service and thus preventing the data transfer to Google by deactivating Java Script on your browser. However we wish to point out that, in this case, you may not be able to use the map display function on our webpages.

You can find additional information in Google’s Usage Terms and Conditions and its Data Protection Guidelines.

18. Affiliate Partner Programmes

18.1. Amazon Partner Programme

The Amazon Affiliates Partner Programme is provided by Amazon.com, Inc. 1200 12th Avenue South, Suite 1200, Seattle, WA, 98144, USA.

As a participant in the Amazon Partner Programme, Amazon components have been integrated into this Internet site. The Amazon components have been conceived by Amazon with the goal of referring customers via ads to various Internet sites of the Amazon Group – particularly to Amazon.co.uk, Local.Amazon.co.uk, Amazon.de, BuyVIP.com, Amazon.fr, Amazon.it and Amazon.es against the payment of a commission.

Through Amazon Associates, personalised advertising is displayed by Amazon on our website. According to the statements provided by Amazon, this occurs via information which you provide to Amazon during your visit to their websites and during the usage of the contents or services provided by Amazon.

In this context, Amazon uses cookies, web beacons (also referred to as “Action Tags” and “Pixel Gifs”) and other technologies (collectively referred to as “Cookies”). Amazon learns via cookies which ads and products you see and click on. Thus, we can provide you with ads which are more useful and more relevant.

During the displaying of personalised Amazon advertising, your activities on our website are not associated with your identity by Amazon. As the advertisers, we also receive no personal data from Amazon.

You can find additional information regarding the type of information collected by Amazon in Amazon’s Data Protection Declaration.
Moreover, you can find information regarding the cookies utilised by Amazon in the Cookie Declaration.

19. Rights

19.1. Affected Persons’ Rights

In order to exercise your rights, please contact us using our details in the Contact section below. In so doing, please ensure that it is possible for us to clearly identify you.

You have a right to information as well as, subject to certain requirements, of correction, deletion, restriction of the processing and/or to lodge an objection against the processing of your personal data as well as (as of 25/05/2018) a right to data portability.

Moreover, you can lodge an objection at any time against the processing of your personal data in some circumstances (in particular, where we do not have to process the data to meet a contractual or other legal requirement and in relation to processing for direct marketing purposes). Please keep in mind that, owing to organisational reasons, there may be an overlap timeframe between your objection in relation to direct marketing and the usage of your data during a marketing campaign that is already on-going.

These rights may be limited, for example if fulfilling your request would unfairly reveal personal data about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep.

Where we have sought your consent to conduct the processing of your personal data, you may revoke this consent at any time. If you ask to withdraw your consent to our processing of your personal data, this will not affect any processing which has already taken place at that time.

19.2. Right to Lodge a Complaint to the Government Supervisory Agency

You have the right to lodge a complaint with the data protection supervisory authorities in the country where you live or work, or where you consider a breach of data protection law has occurred.

20. Contact

You can contact our Data Protection Officer at the following e-mail address: service@camperdays.com.

If you would like to contact us, you can use the following information:

SilverTours GmbH
Branch office Cologne
Holzmarkt 2a
50676 Cologne

info@camperdays.com

21. Appendix: Technical Notes

Internet Explorer: Instructions at https://support.microsoft.com/en-us/hub/4230784/internet-explorer-help#ie=ie-11-win-7
Mozilla Firefox: Instructions at https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Google Chrome: Instructions at https://support.google.com/chrome/answer/95647
Safari: Instructions at https://help.apple.com/safari/mac/8.0/?lang=en#/sfri11471